Heat Hero award for refugee support worker Hala Alasaly

A refugee support worker for Your Homes Newcastle (YHN) has won a national Heat Hero award for her efforts to help over 100 families avoid fuel poverty.

Hala Alasaly first joined the council-owned housing provider in 2015 as part of an employability trainee scheme for tenants; she fought off stiff competition to be chosen as one of only 14 Heat Heroes nationwide.

“Fuel poverty is a real issue for many families across Newcastle, but small changes can make a big difference,” said Jen Vinton, YHN’s director of customer services. “We’re proud of our advice services that help households to reduce their energy usage and bills. Hala is an excellent example of how we can all make a difference and we’re delighted her hard work has been recognised by a national award.”

The Heat Heroes awards recognise the achievements of those who have gone above and beyond to help keep people warm in their homes. Hala was chosen because of the support she gave to refugee families to help them manage their energy usage and bills.

“I never expected I would ever receive an award,” she said. “I was so delighted when I found out. I love going the extra mile to help because I’m really passionate about supporting families as they settle into their new life in the UK. It’s very rewarding to help people to overcome some of the challenges they face when they arrive in the country.”

The Heat Hero Awards are run by charity National Energy Action (NEA).

The organisation’s chief executive, Adam Scorer said: “Across the country our Heat Heroes are working day in, day out to make a difference to those living in fuel poverty. For some, that’s by providing direct advice to householders in need.

“For others, it’s being the driving force behind projects that help tackle cold homes, or ensuring fuel poverty outcomes are adopted at strategic level. All of them are making people’s lives better and healthier.

“It has been a privilege to meet Hala and learn more about her work, and I commend her commitment to bringing affordable warmth for all.”

NH

Main Image: Hala Alasaly (left) with nominator Suzanne Halliwell.

 

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