You’d better believe it; east Durham repairs service has been brought back in-house

A North East housing provider has finished the job of bringing its repairs service back in house after 10 years working with an external contractor.

Believe Housing previously worked with Morrison Facilities Services to provide repairs and maintenance to its 8,000 homes in east Durham. The housing association will now carry out those works itself, after almost 80 employees transferred to the organisation from the previous provider.

The organisation said that aside from its distinctively liveried vans and new uniforms, tenants are not expected to see any “immediate” changes. The team, and its “intimate knowledge” of the area, will remain unchanged.

The transfer in east Durham followed an extensive review of services and is intended to ensure that Believe Housing can deliver a more modern and flexible repairs service to its tenants.

Repairs to the organisation’s remaining 10,000 or so properties are already carried out in-house, as 40 employees who previously provided repairs for homes in the west of County Durham were brought in-house in April 2018.

“This is a great move for our tenants. It means that we now have a 200-plus strong workforce at the heart of the organisation with all the skills and knowledge to ensure that repairs can be handled promptly and to a high standard right across our area,” said Believe Housing’s chief executive, Bill Fullen.

“For believe housing it means that we can respond more proactively than ever to the needs of our tenants and continue our investment in skills and training within the region.

“We’d like to thank Morrison Facilities Services for the work they’ve done in east Durham over the last 10 years and the service they’ve offered to thousands of homes in that time.”

Almost 64,000 repairs are carried out on Believe Housing properties each year and in its most recent annual survey, 84.7% of people were satisfied with the service; a +2.7% increase on the previous year.



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