Report claims housing sector not ready for end of analogue telephony services

DESPITE knowing full well that analogue communications systems are set to switch over to digital in 2025, many housing providers remain unprepared for the change, a telecare systems company has claimed.

An industry white paper produced by Appello in collaboration with Housing LIN found that 93% of housing providers acknowledged that digital will be “critical for future success” but that 44% were not yet ready for this transformation.

According to research carried out for the paper, 86% of housing providers acknowledge the 2025 analogue to digital switchover, which it says shows there is a growing industry awareness that is driving transformation, yet it claims the sector still shows “some resistance”.

Almost 12% stated that their current telecare provider is unable to monitor digital, highlighting a gap in the market for end-to-end digital solutions providers. Further to this 9% of housing providers still have no digital plan in place; 7% are not aware of digital solutions; and almost 7% do not see digital as part of their current strategy.

“This latest report highlights the risks to residents currently using analogue systems,” said Tim Barclay, Appello’s chief executive. “As the telecoms infrastructure transitions to digital, we’re already witnessing an increase in telecare call failures year-on-year and a decline in service. Recent research by the Telecare Services Association found a 7.5% analogue first-time call failure rate, and we have seen that exceed 10% in some places.

“With this report we aim to understand where there are obstacles to digital advancement, from budgetary constraints to contractual obligations. At Appello we have seen so many positives for those housing providers who have made the transition away from analogue and are keen to look at why and how to drive digital adoption more widely in the housing sector.”

The report is the second in a series of by Appello, exploring digital transformation in the housing sector and focuses on the impact of the 2025 analogue telephony switch-off and its impact on telecare services in the sector.

In addition, it looks at the broader drivers and expected outcomes of digital and how prepared the industry is today versus 2016, when the initial report was released.

To download the report, visit Appello’s website.

NH

 

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